Terms of service

Last updated: 2 October 2026

Welcome to Mugged & Loaded.

Mugged & Loaded is a trading name of MB Enterprise Group Limited (“we”, “us”, “our”).

These Terms of Service apply to purchases made through the Mugged & Loaded website. By placing an order with us, you agree to these Terms.

1. OUR PRODUCTS

Mugged & Loaded sells printed mugs, clothing, apparel and other merchandise.

Many of our products are produced specifically following receipt of an order rather than being held as pre-manufactured stock.

Some products may also be personalised or customised to a customer's individual requirements.

Product images and mock-ups displayed on our website are intended to provide an accurate representation of the finished product. However, minor differences in colour, positioning, size or appearance may occur as a normal result of the printing and manufacturing process.

Colours displayed on a screen may also vary slightly from the colours of the physical printed product.

2. ORDERS

When you place an order, you are responsible for ensuring that all information supplied to us is correct, including:

product and size selected;
delivery address;
contact information; and
any personalised wording, names, images or other customisation supplied by you.

Once an order has entered production, we may be unable to amend or cancel it.

Receipt of an order confirmation does not necessarily mean that we have accepted your order. We reserve the right to reject or cancel an order where reasonably necessary, including where there has been an obvious pricing error, payment problem, product availability issue or suspected fraudulent transaction.

If we cancel an order before it has been supplied, any payment taken for that order will be refunded.

3. MADE-TO-ORDER AND PERSONALISED PRODUCTS

Many Mugged & Loaded products are manufactured or printed following receipt of an order.

Where a product has been made to your individual specifications or clearly personalised for you, the usual statutory right to cancel an online purchase because you have changed your mind may not apply.

This includes, for example, products containing:

your name or personalised wording;
photographs or artwork supplied by you;
individually requested designs;
bespoke alterations; or
other customisation specifically requested by you.

Personalised or genuinely bespoke products cannot normally be returned simply because you have changed your mind, ordered the wrong option or no longer want the product.

This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.

4. NON-PERSONALISED PRODUCTS

Where a product is not made to your individual specifications and is not clearly personalised, your statutory cancellation rights may apply even where that product was printed or manufactured after you placed your order.

Where applicable, consumers may cancel an eligible online order within the statutory cancellation period.

Nothing in these Terms is intended to restrict rights that you have under UK consumer law.

5. FAULTY, DAMAGED OR INCORRECT ITEMS

We want your order to arrive in the condition expected.

If your product arrives:

damaged;
defective;
misprinted;
materially different from what you ordered; or
as the wrong product,

please contact us as soon as reasonably possible after discovering the problem.

We may ask you to provide:

your order number;
a description of the problem;
photographs showing the product and damage or fault; and
photographs of the packaging where relevant.

Depending on the circumstances and your statutory rights, we may provide an appropriate remedy such as a replacement, repair or refund.

Where UK consumer law gives you a particular remedy, these Terms do not remove or restrict that right.

6. CHANGE-OF-MIND RETURNS

We do not voluntarily offer change-of-mind returns on products that have been made to your individual specifications or clearly personalised.

We are also unable to refund personalised products where the customer has:

entered incorrect personalised wording;
supplied an incorrect image or design;
selected the wrong size or product;
approved incorrect information; or
otherwise made an error when submitting the order,

unless the finished product is faulty or differs from the information that was actually submitted and accepted by us.

For non-personalised goods, any statutory cancellation rights available to you remain unaffected.

7. CUSTOMER-SUPPLIED DESIGNS AND IMAGES

Where you upload or provide an image, photograph, logo, wording or other material for use on a product, you confirm that you have the necessary rights and permissions to use that material.

You must not submit material that:

infringes another person's copyright or trade mark;
is unlawful;
is defamatory;
infringes another person's privacy or intellectual property rights; or
is otherwise prohibited by law.

We reserve the right to refuse an order containing material that we reasonably believe may infringe the rights of another person or organisation.

You remain responsible for material supplied by you.

8. PRICES AND PAYMENT

All prices shown on our website are displayed in pounds sterling (£) unless stated otherwise.

The total amount payable, including any applicable delivery charges, will be displayed during checkout before you complete your purchase.

Payment must be successfully authorised before an order is processed.

We reserve the right to change prices at any time, but changes will not normally affect orders that have already been accepted.

9. PRODUCTION AND DELIVERY

As products may be manufactured specifically following an order, production time should be considered separately from delivery time.

Any production or delivery estimates provided on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

We are not responsible for delays resulting from circumstances outside our reasonable control, including carrier disruption, adverse weather, industrial action or other events beyond our control.

You are responsible for providing a complete and accurate delivery address.

Additional costs caused by an incorrect address supplied by the customer may be chargeable where permitted by law.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the Mugged & Loaded name, branding, website content, product artwork, graphics, photographs and original designs belong to MB Enterprise Group Limited or are used under appropriate licence.

They may not be reproduced, copied, commercially exploited or redistributed without prior written permission.

Purchasing a product does not transfer ownership of the underlying artwork, design or intellectual property.

11. PROMOTIONAL CODES

Promotional codes and discounts may be subject to additional conditions.

Unless expressly stated otherwise:

promotional codes cannot be exchanged for cash;
only one promotional code may be used per order;
codes cannot normally be applied retrospectively; and
we may withdraw or amend a promotion where reasonably necessary.

12. LIABILITY

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including liability for fraud or fraudulent misrepresentation, or any statutory consumer rights that apply to your purchase.

To the fullest extent permitted by law, MB Enterprise Group Limited will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.

Products purchased primarily for business or commercial purposes may be subject to different legal rights from products purchased by consumers.

13. PRIVACY

Personal information supplied when using our website or placing an order will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.

Information may be provided to service providers where reasonably necessary to process payment, manufacture products, fulfil orders or arrange delivery.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The Terms applying to your order will normally be those displayed on our website when your order was placed.

The date of the latest revision will be displayed at the top of this page.

15. GOVERNING LAW

These Terms are governed by the laws applicable in England and Wales.

If you are a consumer living elsewhere within the United Kingdom, you may also benefit from mandatory consumer protections applicable where you live.

Nothing in these Terms removes any rights that cannot legally be excluded.

16. CONTACT US

If you have a question about an order, damaged product, faulty item or these Terms, please contact Mugged & Loaded through the contact details provided on our website.

Mugged & Loaded
A trading name of MB Enterprise Group Limited