Frequently asked questions
How long will my mug take to arrive?
Many of our products are made after you order, so please allow for production plus delivery. Timings vary by product, destination and demand. Any estimates shown on the product page or at checkout are a guide rather than a guaranteed arrival date.
How much does delivery cost?
Shipping is calculated at checkout before you pay. Charges depend on your basket, delivery address and selected shipping service.
Can I track my order?
Where tracking is available, details may be emailed to the address used for your order. Please allow a little time after dispatch for tracking to update.
What if my order hasn’t arrived?
Check any tracking provided, then contact us through the website with your order number and details of the delay. We’ll investigate and help with the next steps.
What if my mug arrives damaged or incorrect?
Contact us through the website as soon as reasonably possible. Include your order number, a description of the issue and clear photos of the item and packaging. Keep both until we’ve reviewed the problem. We’ll advise on the appropriate resolution, which may include a replacement or refund.